Called up on Monday to see if they can fix a job that they didn't do right the first time round. They told me to bring it in Tuesday and it would take a couple of days. So, that's what I did.
Friday I call up and I'm told it's the next bike in the stand and I can pick it up on Saturday morning.
20min trip to get there midday Sat and am told (again) that it's the next bike in the stand... (what happened to mine being next on Friday?) No apology at all by the way for not doing the job right the first time or for wasting my time.
I want to support them because they're a small local shop and they are decent guys but I've had a similar experience with them before. I also know others that have had poor service from them as well and won't go back - so it's not just me.
There's are a couple of other bike shops (including an Evans) which are a bit further away from me. Is it worth me trying them next time or is this casual approach to customer service to be expected from most bike shops?
I can appreciate that they can't turn around repairs in a couple of days if there's only 1 mechanic but they should at least be up front about it from the start.
This isn't really a rant... I just want to know if other's have had similar experiences and if I'm fooling myself expecting a better service elsewhere.