That’s just stupid, it really gets on my nerves when official communications from companies and banks are done so badly. It’s no wonder so many people can’t tell whats a scam, this kind of crap virtually trains people to respond to scammers.
It’s not their fault that you use a service to order something, then forget all about it and can’t recognise the delivery acknowledgement. 😐
I really appreciate it when I get a text or email to tell me that something has been dispatched, then I know to expect it in the next day or so.
The best for this is Laura Marling. I book tickets for her concerts through her own website, then I get a notification that tickets are on their way, and by whom, then I get a delivery acknowledgement giving time they were delivered..
Outstanding service.