I used to love Amazon, well the low prices any way. Their site is not the best though. I got a 2016 184 x 44 Rockshox Monarch RT3 the other day for £90.
But like I said I used to love it until one day I had an email with no address and no return address asking me if I was happy with Amazon and what the reason was for returning the things I had returned in the previous months. They dont tell you the department they are from or give a name.
I was informed my account was “still open and available for use” and that no action would be taken this time and they hoped I would enjoy using Amazon in the future.
I have had an account for over 15 year and have spent thousands of pounds there. I replied quite angrily and asked what they are on about I can still use my account. They informed me I have been returning too many items.
I checked my account and out of over 150 purchases through the year I returned 7 things and 4 of those were because they sent me the wrong thing or was damaged on receipt.
Needless to say I was disgruntled and have hardly used them since, well no where near as much as I have in the past.
I looked into it and they can close your account at any time if they think you are returning too many items and stop you and every one else in your house hold from ever opening an Amazon account again. There are loads of people it has happened too.