Sent mine off a couple of weeks ago - expected an email telling me progress but not heard anything yet - how do they get in touch / how do I check progress?
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iPod nano replacement scheme question
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Posted 4 months ago #
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I didn't hear anything from them at all until the day they despatched a fresh, shiny new one out to me, at which point I got an email.
Posted 4 months ago # -
You should get an email saying they've received it on there is a link to check the progress, takes about 5 weeks in total.
Posted 4 months ago # -
Check on Apple website -
https://selfsolve.apple.com/repairstatus/main.do
Mine took seven weeks but on the plus side a nano 6 came back...
Posted 4 months ago # -
Mine was sent off just after xmas. I did receive an email before with a link to the apple site to check on progress.
At the moment it says received 12th Jan, problem recognised and product replacement pending.
I think it is under self solve on the apple site. You put your customer number in and it should tell you what you need to know.Posted 4 months ago # -
yes mine took around 7/8 weeks just checked as above then a nice new nano arrived - brilliant service
Posted 4 months ago # -
Yep, over 6 weeks but I've just received a tiny little 8 gig Nano. Very cute it is, too.
Posted 4 months ago # -
Hmm! Maybe it was more than 5 weeks then but yes you get a new gen Nano.
Posted 4 months ago # -
Cheers all just found out where it is at...
Step 3 Return
January 7, 2012: Product replacement pending
Now do you think my wife will agree to us selling it seeing as we don't use it anymore (although it was a 30th birthday present originally).
Posted 4 months ago #
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