Anybody had the issue with the camera going blurry on their 6 Plus and gone through the program below with Apple ?

Booked in tomorrow so just wondering if it’s likely to be sending it away for repair or an exchange ?

Test suggests repair , what were your experiences ?

https://www.apple.com/support/iphone6plus-isightcamera/

I did about a year ago. My phone was replaced FOC.

Thanks saddles

Back everything up just in case it does get sent away, new phone can be plugged in and everything moved to it.

Back it up regardless.

Back it up regardless

This.

They are more likely to give you a new/refurb phone In my experience.
I’ve had a few for various different issues over the years.

Don’t worry back up will be done , been through a similar process with an old iPhone 5 .

Anyone else had any experiences with this problem and Apples response ?

My experience of Apple is that they’re way more accommodating if you’re nice to them and tell them how much you love their gear.

My OH smashed her iPhone 6 (ironically, dropping it whilst swapping it between protective covers). Went to see a Genius, she told him (genuinely) how ace it was and how devastated she was without it, and he spoon-fed her a line to allow him to go “here’s a new one.”

Went in today and the camera was replaced inside 90 mins

My experience of Apple is that they’re way more accommodating if you’re nice to them and tell them how much you love their gear.

100% my experience too 😆

I took my iphone7 in expecting to pay for a broken screen replacement.

After chatting for a few minutes and asking for some Apple Watch tips (as I had treated myself to one for Christmas, but hadn’t had time to learn what it can do)
And then asking about iPad vs MacBook options.

He said “I’ve put your screen down as a warranty replacement” and, with a wink, gave me a boxed replacement phone and I was on my way.