I mentioned a while ago my wifes car got written off when it was parked up outside a shop. We eventually agreed to just take the money. Immediately the insurance company told my wife she had to return the hire car because she'd agreed to a settlement. She argued and they said she could keep it for five more days. Today is the return day.
In the meantime we're waiting for the cheque to arrive. Even once it's arrived we have to wait for it to clear and that's assuming we then have found a car to replace her old one.
This all seems quite unfair to me. She's a self-employed mobile worker and won't be able to run her business now, she's going to have to tell all her clients that she can't do anything for them for at least a week or so, probably more, so we're losing money and she could potentially lose clients. None of this is her fault.
Experiences in this area? We've both talked to the insurance company who have said this is policy, pretty much tough but we've been placed in this situation by the driver who was insured by this company and yet we're now going to end up considerably out of pocket. Can we claim for more damages? (i.e. hire car costs or business loss costs?) Did we accept the offer too soon?