What do we think?

Ordered a Jacket, needed it for the weekend, paid extra for next day delivery and UPS confirmed but then missed it.

Should I be claiming my massive £7.50 back? (if I can be bothered)

??

I doubt you can..

I’m sure in the small print it will mention the “get out of everything clause”..

“an act of god…”

Nah, they’ll all invoke force majeure and claim it is beyond their reasonable control.

sportsdirect refunded me the postage a couple of weeks ago, I’d paid for next day, took 5 days to arrive

And I think they are quite entitled to use the weather as an excuse at the moment – do you watch the news?

dpends who it is – my wife’s got a refund from M&S for something that didn’t turn up.

Should be entitled to a service upgrade at least. If not then push for a refund to normal carraige.

Companies really shouldn’t be offering a next day option because we all know within the trade that we can’t be sure of stuff getting there.

We turned our courier option off at the start of the first run of bad weather and it’s been off ever since.

Of course you are entitled to a refund for the extra “next day delivery” charges, you have paid for a service you haven’t received. I am sure a friendly email will get it all sorted.

Being so close to Christmas and with the current weather conditions, they should not really be selling next day delivery as an option just now IMO, its a virtually impossible service to meet and tantamount to false advertising, but most small shops really can’t be changing their websites easily (CRC and wiggle etc could).

edit, beaten to it in the time it took me to type.