Sick of slow internet, will a change of provider speed things up or do we just have to9 suck up the 3.1Mb/sec speed as thats all wwe can get?

if we leave SKY, will Plus Nets broadband speed be any quicker?

Probably not if normal (not fibre) broadband.

Sometimes a different router can improve things.

Switch to fibre?

http://www.sky.com/shop/customer-shop/broadband-talk

If your current provider can’t get it any faster, then most probably neither can a new one – have you asked either the direct question?

Just called Sky…

[Apparently] our router gets 8mb/sec but due to the number of wifi devices connected, it shares out the signal…

Thats why this PC is showing 3mb/sec

Sky (expert) advices to shut down all connections to the router and reset it so only 1 device is on it. Then I’llsee the true speed…[/apparently]

I did that and now I only get 2mb/sec at my Desktop (HP Envy, 4 months old), 😯

You must be quite far from the exchange, obviouslyy your router does not get 8mb. You can go into your router and check the connection speed

Yes it can improve with a different provider but it’s no guarantee.

Yeah that’s bollocks about the devices.

If you go to the router admin page (http://192.168.0.1 login sky password admin unless a sticker on it says different) you’ll be able to see the speed it’s connecting at. What’s it say there?

What’s it say there?

tried our sky passowrd and login username and sky and admin as login and passowrds , and combinations of but it doesnt show the speed.

I’d love to have 3.1mb! I’d love to have 1mb!

What router is it the old slim one or new chunky one.
Hard wire a laptop to the box for a true speed reading. Go fiber 30meg is plenty

and sky and admin as login and passowrds

Mia culpa, it’s admin | sky, I got it backwards.

Connection speed is shown on the ‘maintenance’ tab on mine, and there’s a Show Statistics link at the bottom of the page. I’ve got the newer hub, but I’m pretty sure the old one had an identical menu structure (it looks totally different but the settings are all in the same place I think).

You could also try plugging the router directly into your main phone socket, and unplugging any other phones etc. Sometimes dodgy extension cables can affect the connection speed.

Good advice and the test socket behind the master faceplate is a better option. But I want to see what it’s actually doing before making suggestions.

Plusnet still ‘throttle’ at busy times, noticeably at our place.

Sky don’t, ever. It’s not that. (Unless you’re on their BT Wholesale package rather than LLU anyway, gods only know what that does.)

What’s it say there?

DownStream Connection Speed 8307 kbps

Right. What happens if you disable the router’s WiFi temporarily (Wireless tab / untick Enable Wireless Access Point), use a wired connection for your PC and disconnect anything else plugged into it?
EDIT: reading back I see you did that. Definitely only one device connected?

Also, what are you using to measure the speed on the PC? What does Ookla show you?

http://Www.speedtest.net for the test and my 4 month old Hp Envy desktop, wireless connected to the router. Too far away for a wire. full signal shown and in line of sight of the router.

320 ms ping

2.35 mbps download
0.23 Mbps upload

Daughter is in now though and connected.

Well tell her to stop it. It’s a pointless test otherwise, she could be torrenting movies or anything. You need to test with one device connected only.

Have you got anything you can connect on a wired connection?

Actually – is she seeing the same speeds?

Need it wired and no one else on it like cougar has typed. Test socket is a good idea too any Spair filters you could try?

All devices off WiFi,

36 pings
7.13 download
0.85 upload

On just this device connected to the router (Sony tablet) on WiFi.

All devices on WiFi,

35 pings
3.76 download
0.85 upload

Maybe sky weren’t talking loblocks after all..

agree with above about number of devices, most routers are well above actual connection speed so can keep up with what actually receiving. i beleive most lines still owned by BT and the exchanges? so unless being throttled by isp wont make any difference.

if your router is plugged into a socket other then master make sure extension socket is only connected with the 2 required cables within wiring. older installations had 3rd wire for bell on old phones still. can remember colours of required or numbers on terminals required. if 3rd connected it can pick up interference within house. i got 2 extra mb and cable was new that i put in, didnt realise when first connected that only needs 2 of the six now.
my router is on extension and gets same speed as master socket!

just seen post what is router, sky used to be netgear i thought?

Router is a SAGEMCOM

just seen post what is router, sky used to be netgear i thought?

Sagem typically, unless it’s a new one.

Right. So now it’s a process of elimination to work out which device is causing the slowdown. And the first thing I’d be doing then is a malware scan on it.

30ms-60ms ping times are typical. I’d be trying to pin down which device rammed up the response time into the 300s (assuming it’s not a typo).

ah no experience of those. defo check wiring though if not on master socket. also u may need new master socket? the bt openworld ones seem to be best ime.

Everything still on WiFi to the router, Dropbox paused on desktop

179 ping
7.13 download
1.2 upload.

Edit, ping now 35

Dude, it’s training at 8 meg. Whilst cutting the bell wire etc is good advice, that’s not the primary issue here.

A cabled connection test would be telling.

Everything still on WiFi to the router, Dropbox paused on desktop

Ping speeds are still shocking. But you’re not going to narrow it down with “everything” connected.

Dude, it’s training at 8 meg.

Dropbox is sucking the speed right down….as I disabled it, download speed went to 7 from 3

What should ping be if it’s half decent?

does router tell u attenuation and noise on line? cant remember what values but bt told me that once u get a certain amount of noise speed wont increase. our work line was over 4 miles from exchange never got more then 2.5 mb because of noise

Broadband Link Downstream Upstream
Connection Speed 8307 kbps 1023 kbps
Line Attenuation 40.5 dB 27.1 dB
Noise Margin 5.8 dB 8.5 dB

What should ping be if it’s half decent?

Read back ^^

downstream snr seems fine according to website just found. how far from exchange are u? adsl2 drops off quickly after certain distance. if ur not sure there are sites that can work out rough distance etc

Last lot of results are ok you need to upgrade from the golf ball router to a newer black one they handle more devices.

Ta all for the help. Desktop ( Dropbox actually) is knocking it down.

I’ll pressure Sky for a new box or sack them off for Bt maybe.

The box is probably fine (unless it’s -really- old), I had a Sagem for years on a connection training at almost twice that speed and it was fine.

I am in temporary accommodation and currently have 8mb Shared with 3 other people. I really really really miss my Virgin basic service of 50mb. 🙁