I bought an Ibis Mojo frame in the USA about a year ago and recently noticed a small flaw had developed in the paintwork on the swingarm. I emailed them some photos and got a very quick response from Scot Nicol, the top chap. They sent me a replacement swingarm straight away and I returned my old one. Great service, no hassle at all. Good work!
Bike Forum
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Ibis Cycles - great customer service
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Posted 2 years ago #
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...and that is why they cost a small fortune i guess
Posted 2 years ago # -
Exactly the same here - US bought frame, small crack on swingarm, direct response from Scott, and new part 10 days later. Shame it happened twice!!!
Posted 2 years ago # -
Shame Titus can't replicate that helpfulness!
Posted 2 years ago # -
Titus sold out though didn't it? thats why Pivot cycles came into existence (bit like Iron Horse and Evil Bikes)
Posted 2 years ago # -
Chris Cocalis got forced out of Titus cycles yes. Before that they messed me around for 4 months on a Racer X frame, before blaming me for the problem and charging me a lot of money to rectify it.
Posted 2 years ago #
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