Just sat here looking at a pile of stuff to return- 2 helmets, 4 pair of shoes and sandals, a jacket, a couple of t-shirts and a hoody. Took a couple of other parcels to the collect plus store at the end of last week as well. Not all my stuff either- wife’s and children’s.
I’ve only just learnt the real benefit of online buying- the ease of maxing out an order- not quite sure of the size that’ll fit- order another couple, up and down. Can’t quite work out what colour or style you’ll like best- order them all! Its simple! Just return (most times for free) what you don’t need (well, it’s “want”, really). Twelve months to return for a lot of places now.
Interestingly (or not) I had a quick look at Cotswold’s returns policy and noticed this:
The Distance Selling Regulations allow climbing equipment and helmets bought online to be returned within 14 days. For the safety of our customers, we will need to destroy any climbing equipment and all helmets (including ski) that are returned to us for refund or exchange. If in doubt please Contact Us before you make your purchase. This does not affect your statutory rights.
That’s a fair cross to bear- I wouldn’t be allowing online purchases of stuff like that if I were them. I can’t find anything on Cycle Surgery’s site (same group) suggesting they follow the same policy- wonder why the difference?