Yep. Did you do immigration there? Was the US citizen line insanely long and the other passport lane short?
Both lanes were insanely long, and overseen by hideous staff shouting in an unpleasant tone, with zero welcome or warmth.
One was shouted as “visitors” and the other “US Citizens and returning ESTAs”. I am in the latter, on an ESTA. When I first arrived, the US/Returning queue was almost non existent so I asked, “If I’m on a returning ESTA, is this the right line*?”. The reply was that it was, so I joined it. Until I got to the front and was told that I should be in the visitors line*. Again, delivered with no help, no care, no warmth. Welcome to America.
Hateful airport in every way. Even the BA First Class lounge is a joke. The only redeeming feature is the direct door to the plane, avoiding the scrum.
*I think I’m spending too much time in the US. Starting to speak ‘Merkin. 🙁
Off to Atlanta again next week. Delta really need to up their game on the lounge front, IMO. It’s their hub, and there’s nothing special about it. By comparison, Cathay’s Pier first lounge in HKG is one of the loveliest places to spend time. Airport lounge or not. It’s ace.