I've not ordered anything from them for a couple of years, but I ordered some forks when they had the voucher on Saturday, and since Monday it's been stuck in a state of 'Preparing to be shipped'. I can't get an answer on the phone, no response to email, and no response from a Facebook message either (even though they continue to post themselves).
I can accept if they are tremendously busy, but at least tell me. I'm on the verge of cancelling all together and going elsewhere. There are other folks asking similar questions on FB.