I had this for a while. I thought it was the puny Tannoy 5.1 speaker set up I had. Not the case. Nor was it the Yamaha RX-V379.
I did something similar to what 2unfit2ride did.
To fix it so that dialog was at an audible volume I used the auto-setup microphone to get initial settings. Then I bumped up the mid-range frequencies and relative loudness of the centre channel by a few dB on the amp’s setup. Problem solved. Centre channel speech loud and clear. Other sounds OK. Though I’ll add that the centre channel speech could sometimes be a bit harsh because of the frequency boost.
I’ve since changed a few things and now use a pair of MA GR60s for the front rather than the Tannoys and I’ve removed the centre speaker altogether. A 4.1 setup. Sound is great IMO, speech clear, other sounds balanced.