Viewing 20 posts - 1 through 20 (of 20 total)
  • Help! My computer can't see my Garmin eTrex Touch 25
  • neilthewheel
    Full Member

    Just plugged this unit in for the first time, re-activated my dormant Garmin accounts and downloaded Garmin Connect. When I start the device search it can’t find the unit. Nor does the Garmin show up in Devices on My Computer. I have tried:
    2 different usb cables
    3 different usb ports
    restarting the computer
    checking for Garmin Connect updates
    putting a micro usb card in the device
    ensuring USB mode is set to Mass Storage in settings.
    Am I missing anything obvious?
    Thanks!

    gofasterstripes
    Free Member

    Drivers..?

    neilthewheel
    Full Member

    It’s a good answer – I couldn’t find any more recent than 2015.

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    gofasterstripes
    Free Member

    Are they listed as compatible with your operating system?

    Junkyard
    Free Member

    Dont you need to install Garmin connect or some such first?

    I had this with an etrex eventually it saw it one day and worked after that

    I dont think i did anything magical to fix it but I do recall it being a massive pain in the arse.

    akira
    Full Member

    Usually a random set of events and a sacrifice work for me. Drop them en email if you’re totally stumped.

    zippykona
    Full Member

    Garmin really aren’t doing too well on STW at the moment.

    gwaelod
    Free Member

    Garmin Express surely – https://software.garmin.com/en-GB/express.html

    Garmin Connect was deprecated a few years back

    neilthewheel
    Full Member

    Garmin Express fails to find the GPS too. The Garmin website isn’t much help.

    tillydog
    Free Member

    What OS?

    neilthewheel
    Full Member

    Windows 10. I am no further forward with this tonight. I have emailed Garmin and we shal see…

    gofasterstripes
    Free Member

    I can totally believe that it doesn’t work properly on W10, at least without some wrangling.

    neilthewheel
    Full Member

    any specific kinds of wrangling?

    gofasterstripes
    Free Member

    Sorry Niel, I am super busy right now. I’ll try to look into it for you later.

    Also:

    BuMp

    PJay
    Free Member

    Check the Garmin’s settings; my Etrex 3 has 2 modes, a Garmin one and a Mass Storage – both should work but Mass Storage seems least traumatic. It can also take several minutes for the unit to become visible if it needs to boot up on connection.

    The inbuilt memory and SD card, if fitted, should both show as drives in Windows.

    I’ve no issues with my old Etrex 30 being visible to Windows 10(64 bit).

    PJay
    Free Member

    Sorry, failed to spot that you’re already set to Mass Storage. I think that you do need to install drivers; Garmin Connect is old and not required but Garmin Express is worth installing (and possibly required) and my include the driver package. Garmin Express is also used to update the BIOS.

    Install Garmin Express and give the unit a couple of minutes to be seen.

    boxelder
    Full Member

    Mine only works with the proper Garmin USB lead – are you using a Garmin lead? When you plug it in does it ask to go to ‘data storage’ mode or whatever it’s called?

    belugabob
    Free Member

    I had this happen, suddenly, last night.
    Etrex 25 touch, used to connect both as a USB drive and via BaseCamp.
    No it just doesn’t seem to register as a USB device at all.
    I seem to remember this being affecting USB memory stick, if they hadn’t been ejected correctly – can’t find anything (reliable) online, about restoring a ‘lost’ connection – lot’s of atricle about it, but most are variants on ‘reboot’ or ‘update drivers’ but most of them seem to be sledgehammer approaches, with no real logic behind them (and they don’t work)

    Cheezpleez
    Full Member

    Need to use a genuine Garmin USB cable IME

    belugabob
    Free Member

    Got mine working again, by re-installing Garmin Express.

    I’ve never owned an authentic Garmin cable, and I can’t think why such a thing would make any difference.

Viewing 20 posts - 1 through 20 (of 20 total)

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