Have I been had by the lbs employee

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Have I been had by the lbs employee

45 posts & 28 voices | Started 9 months ago by stevepitch | Latest reply from hughjayteens

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stevepitch - Member

Mister P granted and point taken when I posted last night I was extremely miffed and posted in haste which I wouldn't normally do.

In this day and age however why should I, as a paying customer, have to suffer because an individual tries to take the piss, there are other bike shops and if I have to traval a bit further afield to get something I have to travel.

People do make mistakes and if I felt this had been the case then I wouldnt have posted on here, this guy pulled out 2 tubes and said "£10 each as they are heavy duty downhill tubes" He made no mistake I can promise you that.

Posted 9 months ago #
chakaping - Member

Come on, you could have called them and demanded an explanation in the time it took you to write that.

Pull your finger out and get this thread moving forwards.

Posted 9 months ago #
stevepitch - Member

Can I also point out before this gets into "LBS rips off new rider" content etc etc.

Other individuals who work in the shop have been very very helpful this single individual (who is always there) has put me right off and while yes I should go and have a chat tbh I just cant be arsed I would rather strike up a relationship with another shop rather than have to dodge said individual just to go and buy something.

Posted 9 months ago #
gonzy - Member

it doesnt matter if he does the mystery shopper tactic or just goes down to the shop and confronts the owner/manger about thier pricing policy...so long as he gets some answers and a refund or goodwill gesture of some sort.
whether its £10 or £1 is beside the point...the fact is they have overcharged him and are trying to get away with it....that lad who sold the tubes should get his comeuppance....20 lashes with the said inner tube me thinks....(where has this whipping fetish come from.....??)

Posted 9 months ago #
uplink - Member

Now I'm not sure you were overcharged, rather taken advantage of
If they'd short changed you or got you to pay more than a ticket price that would have been overcharging

I had a bottle of water from a mini bar last week and the bastids stung me £8, they weren't overcharging just taking advantage of someone on an expense account

Posted 9 months ago #
chakaping - Member

£10 for a DH tube is not unusual. I'd put money on it being the shop's official price.

Posted 9 months ago #
druidh - Member

But two of the tubes at £5.99. Take them to the LBS with your original receipt and ask for a refund?

Posted 9 months ago #
steezysix - Member

If all the other staff are good, make it very plain that you don't want to be served by this one individual. You'll be doing the Manager a favour by bringing this up - if he's got one employee that's having a negative impact on his business then he'll want to know - he may even be looking for an excuse to get rid of the guy?

Posted 9 months ago #
thomthumb - Member

go and speak to them. they may have given you the wrong tubes in error. give them the chance to fix it - or prove they are crap

oh, and do you really need DH tubes? lot of weight for not much benefit ime.

Posted 9 months ago #
hughjayteens - Member

Same family own Cycle Care in High Wycombe which is always very good, and Stows in Slough also has good service. That's where I go now.

Posted 9 months ago #

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