I'm glad sq225917 is posting. I think lending a hand on the forum for folks isn't a bad thing and is maybe being blown out of proportion.
If he continues to give PX the human face that Brant gave it, then it's a good thing. I'd rather have a 'I wonder if sq225917 is online to answer my gripe' than nothing, lets put it that way.
I've never had any problems buying from PX (other than pushing the limit of my Credit card) but it's always nice to know that someone is able to lend a hand/ear/keyboard...
Just me, but I think the demands for personal/professional details are harsh.