As others have said if you don't like their service then don't shop there. It's all too easy to just shop on wiggle and crc thinking you're getting the best prices. But if you bother to look around there are plenty of cheaper option - recent experience using evans online and ukbikestore saved me around £80 on a rear mech and chainset. Service is also very good from both.
has chain reaction gone bad
I've never really had an issue with CRC and always spent my money with them. Quick to deliver, wide range of stock, reasonably cheap.
Unfortunately I placed an order with them on Mon 2nd and it has not arrived. I sent a couple of e-mails and tried ringing. Nothing. Without the part I am unable to ride. Disappointed. Just a quick reply to say sorry to hear, or order again, or we'll send another, etc, etc. isn't too much to ask.
What makes it worse is that I could have got my LBS to order and fit part within this timeframe with probably not much extra cost. Poo.
They are rubbish - I ordered some brake fluid on Sunday afternoon and it didn't arrive till this morning Only half the price asked for in the local shops too
It's all too easy to just shop on wiggle and crc thinking you're getting the best prices
That's a lesson in marketing. People don't always shop for what's cheapest, they sometimes do what's easiest. So you need a good website with a lot of stuff all in one place..
Merlin cycles. Superb service.
Obviously not the same range as CRC but very good and often cheapest, nonetheless.
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