They sold me a double-din head unit for the focus for 1/3rd the price it was elsewhere. C****
They even had the cheek to remove half the trim on my car to change a bulb, replace it all properly, and then charge me £6 for the privelage of them doing it there and then while I had to wait!
I even blagged a new new cassette under warrenty for my MTB when it wore out in <6 months. The mechanic even too the time to go through a long list of what wasn't wrong with my bike when I asked loads of stupid questions like "why is there play here" (shimano freehub), "why doesn't the adjuster work" (blanking topcap on fork). Not quite so wet behind the ears now, or at least I know that cassetts dont last indefinately!