Right, Im having a bit of a problem with Halford and thought I'd ask your opinion on where I stand.
Here's the long story
Just over 3 months ago I got a Boardman Pro road bike from my local Halfords, It was the 08 version and was reduced to £999.
The first time I took it out the rear cassette fell apart and cracked the freehub, the chain also nearly cut through the spokes !! I took it back and they ordered me a new wheel.
After 3 weeks of waiting I went back to find no wheel, I was then told it would be another week or so !! as i needed to train for a charity ride I decided to use another wheel until I was sorted.
Went out for a ride (with non original wheel) and noticed the the rear end of the frame was loose where the chainstay and seat stay join. A trip back to Halfords and they ordered a new frame for me !! A week later I got a call to say that my new frame was in for collection, went to collect it and found they had ordered the wrong size frame!! a week later got another call to say the the new frame and wheel were ready for collection, right frame this time but the wheel was wrong - correct rim but non bladed spokes and a unbranded hub instead of the Ritchey WCS one.
Was told that I could use this wheel until they sort the correct one.
Got a call to say the wheel would be available in a month (end of Sept).
Chased them up last week only to be told that they cannot get the wheel yet but Paligap are bringing out the identical wheel again but I will have to wait 5 months for it, yep thats right 5 months.
So, even though I have used the bike (about 10 times) should I be able to get a refund ? I think I've been pretty patient so far considering this has dragged on for over 3 months.