never take anything for granted, when it comes to dealing with halfords, just google halfords auto centres, all depends which branch you use though, some are ok, some are abysmal, its the luck of the draw, but i would never take my bike into a halfords or car, my boardman bike took me about 40 mins of work to get it right, even after their pre delivery checks,those checks arent worth the paper there written on, i would always advice someone who bought a bike from halfords to check it throughly or get a trained mech to checkit, dont rely on their staff to be competant, there about as good as their customer services, which are notoriously bad, try ordering spare parts and you will soon see what i mean, its a shame cause their bikes are good, but halfords wont invest in training their staff to high enough levels, thus why their reputation is crap.