I returned a jacket to them last week that I’ve had for a year or so, no receipt, where the taping had started to come off after a few washes (as per instructions).

Just took a call from Ann in returns to say their sending me a brand new jacket out in the post this evening.

Can’t complain at that.

yep..

I bought some of their pro 3/4 bibs…. used them on Lejog..

the stitching round the chamois rubbed a hole on my arse cheek..

so sent them back direct to endura to provide feedback… nothing rude or snotty – just information

turns out the pair I bought had the wrong type of stitching and the wrong type of thread..

they sent me a new pair with correct stitching and thread – these are very nice to wear now and no rubbing

not top marks for QC, but top marks for sorting the issue out once identified