I just want to post that I have had very good service from leisure lakes in wolves.
I got a Metta 5.5 from them earlier in the year that surprise surprise broke. I informed then that due to the fact they are braking all over the pace I wanted a refund. They took this on board, lent me a bike while the imported looked at the metta and a and week or two later I got full shop credit for the bike and bought something different from them. Communication throughout was excellent, they even made me a coffee when I have to wait a bit to see someone one night. So all in all I can fault them.