So, my mum has an iPhone (4s I think) which just died about 3 weeks from being two years old.
So, armed with the STW hive of knowledge of all things Sales of Goods, Apple's second to none customer service etc I stomp off to the Apple store with her to see about getting it sorted.
First chap we speak to says we have no chance. 1 year warranty end off. So I mention the 2 year EU statute and he spouts something about how yes that does apply but only if the fault is discovered in the first 6 months of ownership.
So I say, you mean I need to have had the fault since the phone was less 6 months old and then I would have up to two years to report it and get it fixed.
That was, he said, the case. I could check the T&C's on the Apple website. So, went to cool off and have a quick look at the said T&C's (on my lovely Lumia 925 I hasten to add) and I see that the T&C's just mention an EU claim period of 2 years. Nothing about 6 months anywhere.
So back I go, speak to another chap who was slightly less 'computer says no' but somewhat baffled by my logic of actually showing him the T&C's so a manager was summoned.
He explained that yes, the fault has to be found in the first 6 months for the onus of proof of the fault being the manufacturers to lie with them, the seller. After this the onus of proof lies with the buyer to prove that they had not damaged the good etc.
I argue the toss (politely but assertively of course) and explain they are free to examine the phone and they would see it was well treat etc and that if they could perhaps advise how I might prove that the phone had not been mistreated I was happy to help how I could.
In the end the manager (who was actually very good) took the phone away examined it and has agreed to replace with a brand spanker free of charge.
Shame it had to be such an effort though - if my mum had been on her own she would have just sucked it up and left it. Shows you sometimes just have to stand your ground (and of course swat up on your rights as a consumer by reading STW).