I have had a refurbished 1st Gen Ipod nano and the more recent 5th Gen Nano, B\couldn't tell either of them from a new one[/b].
Apart from they discount they gave you because you didn't get a NEW one ?
That's the issue.
He paid for NEW. And if that's what he paid for, that's what he should get.
Not trying to wind anybody up just trying to point out some realities of what actual happens with retail goods.
You've pointed out that what happens with Cars. (sometimes, and actually quite rarely)
Cars are an entirely different thing to small electricals.
There is a whole different market for Refurbished electrical goods.
And it is distinct from the market for New electrical goods, in that the goods are substantially cheaper.
Again, he has paid the premium for New. Not Refurbished.
Why should he not get what he paid for ?