Have been having lots of problems with my Edge 810 in last three months or so – switching off quite often – sometimes even before I can press the “Start” button. Looking online, seems like others have similar problems, but no consensus on cause/solution. Wondering if anyone on STW has had similar problems, and more importantly – figured out a fix?

If you’re on Firmware 5.10 you could try rolling back to 5.00.
The Garmin forums are currently down for maintenance, but instructions how to roll back the firmware are there if you do a search in the 810 section.
https://forums.garmin.com/forumdisplay.php?20-Cycling

Issues covered here too:

STW

Mines only had issues the once – running 5.10 firmware, not gotten round to rolling back yet – will report back on how easy/hard it is……

A

Have you followed the reset device instructions?

I’ve had a few issues recently and the first thing they advise is to reset the device.

Is it less than a year old? I. E still under warranty?

Thank you for contacting Garmin Europe.

I’m sorry you’re having trouble with your Garmin device and am happy to help. There are two steps to resolving this issue, please follow the instructions below to solve your problem.

Firstly, I would suggest that you update the software on your device:

To update your unit to the latest software, you need to use the Garmin Express application.

To download the application and view the installation instructions, please click the link below:

http://software.garmin.com/en-US/express.html

For a step by step guide to assist you with this, please click the link below:

Windows:

http://static.garmincdn.com/shared/uk/customer-care/Updating_device_software_in_Express.pdf

Mac:

http://static.garmincdn.com/shared/uk/customer-care/Updating_device_software_in_Express_Mac.pdf

If this does not resolve the issue, then I would recommend performing a master reset of your device.

Please click the link below and follow the steps on the guide to get instructions on how to perform a master reset of your device:

http://static.garmincdn.com/shared/uk/customer-care/Master_reset_instructions.pdf

If the above troubleshooting has not resolved your issue it could mean that we will need to book your Garmin device in for a replacement.

Garmin offer a 12 month manufacturer’s warranty, if your purchase was more than 12 months ago we can offer to replace your device for a fixed replacement cost of XXXX. In order to arrange for your replacement please call our Contact Centre on 0808 238 0000 this call is free from UK Landlines. Lines are open from 08:30-17:30 GMT.

If your device is within the 12 month manufacturer’s warranty please confirm the required information below:

Device Serial Number
Phone Number
Full Postal Address
Proof of Purchase*
Once I have this information and confirmed your device is covered by our warranty. I will then send you an RMA Reference number along with the address you need to send the unit to and all warranty information for your reference.

I can confirm that if the device is replaced with Garmin using our RMA Replacement system, then any mapping or subscriptions in your myGarmin account that you have purchased for the original device such as the Lifetime Map Update or Birdseye outdoor mapping will be exchanged to the replacement device for you.

*Please ensure your proof of purchase contains where the item was purchased from, date of purchase and the item purchased. We are unable to accept any proof of purchase that does not contain this information.

If there is anything else I can help you with then please let me know. Alternatively you can search for a solution here: http://www.garmin.co.uk/support

Kind regards,

Angelika

Garmin Europe

That’s the standard Garmin email response, they fob you off with that to get you off their backs for a few more days.
If you want help it’s much better to phone them, if the device is less than 12 months old they’ll probably offer to change it.
The crashing problems with firmware 5.10 are weird, I’ve been using 5.10 since it came out and never had a problem in over 50 rides, others are having several crashes on a ride.
I suspect it’s mapping related.

If this is a bit ‘obvious’ don’t take it the wrong way…I actually had the same issue, even sent it back under warranty. Basically there is an auto turn off mode hidden somewhere in the settings which I’d turned on without realising. The chap who was dealing with the warranty told me that he couldn’t find any issues as soon as he turned that setting off. Obviously I told him I was fully aware of that setting and agreed to have it back to trial it a bit longer…that was 2 years ago…!

When mine turns itself off it is normally a reminder that I have not pressed the start button. The auto off is hidden somewhere 😳

FWIW – have done full reset (erased everything), device not in warranty, doesn’t rattle (apparently a loose battery can cause this) – although it has been dropped/crashed on many times so wouldn’t rule that out, auto-off isn’t on (does that make sense?), and in this specific case at least definitely not user error.

Here’s a link to others having same problem on Garmin forum, and instructions on rolling back, if anyone else needs the info. Will give it a try myself and report back in a few days….

https://forums.garmin.com/showthread.php?355775-810-shut-down-during-activity-lose-recorded-data