Besides naming and shaming and pwning with Bombers.
Brother in law took bike into LBS for a service as it's not been ridden for a while. Got it back and discovered frame has been dented. To my mind the shop now owes him a new frame. What's your thinking?
Depends how bad it is and whether you can prove it was done at the shop imo. Did he notice it straight away? If it hasn't been ridden for a while, can you definitely say it didn't happen whilst being stored?
Does suck though...I just do my own maintenance now and get the privilege of denting my frames myself. 
Depends, if its new or a current model I'd say yes. If its 10 years old then I'd say they owe him the value of the frame (you wouldnt expect a brand new carbon specialized enduro pro just because your 10 year old aluminium bike happened to share the same name).
Either that or a goodwill gesture of a few quids worth of shop vouchers.
What was the frame and how badly dented?
Certainly not a cut-and-dry case. More details please (what frame, how bad's the dent, etc etc).
To my mind the shop now owes him a new frame
If it's effectively unrideable, I'd agree.
Otherwise, what is his loss?
Have you pointed it out the the shop and given them chance to make things right?
If it's effectively unrideable, I'd agree.Otherwise, what is his loss?
The value of the frame. No-one wants to buy a dented one.
Pictures of the damage and more details on the bike concerned might help make an informed opinion of whats worth doing.
Are you ABSOLUTELY CERTAIN the frame had no dents before being taken in?
finbar - Member
The value of the frame. No-one wants to buy a dented one.
Otherwise, unless the damage is structural (and if it was he'd have a few years to claim), I'd say they should get it repaired or pay for that.
Did he take the bike from the shop?
If yes there probally not a lot he can do. Unless he can PROVE the damage was caused by something or someone in the shop.
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