In September 2012 we ordered two sofas from Debenhams, delivered end October.
After a year, one developed a sag, which after one cursory glance by suppliers repair man was deemed as ‘fine’. It took 8months of arguing before repair man no.2 agreed It wasn’t right, openened it up and found a twisted frame/incorrectly built issue. He straightened the part and added more screws. Sofa fixed.
Fast forward a year and over the last week, all the spring end mounts have snapped (that were attached to the twisted part). They are sticking out the bottom, and sofa is sinking again, about to collapse.
We are now out of two year warranty, and Debenhams do not want to know. My issue is that the damage now seems related to the issue before – possibly caused by improperly fitted frame.
It is also daft that we paid £1000 for a pair of sofas, one of which is ‘dead’ in just over three years….
What are my rights?