Are they normally good to deal with?

Deal with them through a shop – and they are among the best!

again very good IME (US imported fork, bust from new).

It’s one of the only things they’re good at, it’ll be fine.

Warranties surely? Honestly, the spilling on here is appealling.

Absolute rubbish!! I’ve sent stuff over in the past only for them to tell me it’s not under warranty, and just sending it back without even giving me the option of fixing! So it’s cost me postage for them doing f@£k all to it! Fisher are by far the worst I’ve ever had to deal with! No loyalty whatsoever ever! Blower, I would try avoid if u can.

They were pretty good with my Lyriks. No hassle, and decent turnaround. I was a wee bit disappointed that they replaced the 2-step and refused to convert it to something that actually worked, though, but then that’s all they were required to do. Would just have been nice if they’d gone that step further.

Still, no complaint.

Why were you shipping to them direct Pussy Willow?

Your warranty is held with the store where YOU pay your money – as such all you have to do is return the goods to the shop.

I’ve sent stuff

There’s your problem.

Lead times can be insulting, but otherwise fine IME ( from a shop perspective)

They are generally very good, in like 12 years of being around bike shops and as a consumer only had one bad experience (i.e. they wouldn’t do the job under warranty even though they had done a previous job/same item without issue, was a different tech therefore slightly different outcome). However, yeah, been happy with them since, and generally very very quick too.

Taken to either fixing brakes ourselves, or returning to bike manufacturers for replacement rather than wasting our time following their recent efforts.