Viewing 8 posts - 1 through 8 (of 8 total)
  • FAO/PSA: Magicshine users – battery issues?
  • wwaswas
    Full Member

    Saw this on BikeRumor – it’s an email from the US distributor. Did search and couldn’t see it having been previously posted;

    To Our Valued Geomangear Customers,

    Geomangear temporarily has stopped selling Magicshine lightsets due to our concerns regarding the safety, quality, and performance of Magicshine’s lithium-ion battery packs sold by Geomangear between July 2009 and November 2010. We have determined that these Magicshine battery packs do not meet Geomangear’s high expectations regarding product safety, quality, and performance. We have notified both the manufacturer of Magicshine lightsets and the United States Consumer Product Safety Commission that Geomangear intends to voluntarily recall all Magicshine battery packs sold by Geomangear.

    We are actively working with the Safety Commission, outside engineering consultants, and a new battery pack supplier to evaluate product recall options for our customers. Geomangear will provide recall information and instructions directly to our affected customers after our final corrective action plan has been approved by the Safety Commission.

    If you bought a Magicshine lightset from us between June 2009 and November 2010, please discontinue using your lightset until we are able to provide you with an upgraded replacement battery pack. Despite our best efforts, this process will take some time, and we ask for your patience. You can rest assured that Geomangear has taken, and will continue to take, appropriate steps to protect the safety of our customers, and we will stand behind our products. We sincerely apologize for any inconvenience this may cause you and appreciate your continued loyalty and support during this unprecedented situation our company is facing.

    Thanks!!

    Geoman

    thesurfbus
    Free Member

    Well mine lasted all of one ride.

    PeterPoddy
    Free Member

    And now you can get it replaced! 🙂

    goldenwonder
    Free Member

    Anyone had any joy filling in a contact form on DX?
    It’sasking for the SKU, which I’ve copied from it’s own website & it’s telling me it’s in the wrong format.

    lipseal
    Free Member

    They have not mentioned which battery pack, old or the updated one?

    DaveL
    Free Member

    On the Geomangear website, all the ones that have been pulled look like the old type, as they are in battery bags.

    They don’t seem to have the new style battery on there.

    Read this as well [/url]

    Dave

    z1ppy
    Full Member

    It’s hardly news that the old battery pack (latests ‘std’ version are reportedly lots better) doesn’t exactly have the best sealing.
    Mine lasted just over a year which I was more than happy with for the money.

    Seems quite strange after shipping them for over a year that they’ve done this, I’m just left wondering as it’s a US site, if they aren’t covering themselves due to litigation?
    As Magicshine UK haven’t released any kind of statement and they sell the same light.. as do Merlin.

    ElVino
    Full Member

    I received this email from GeoMan last night,
    To Our Valued Geomangear Customers,

    Geomangear temporarily has stopped selling Magicshine lightsets due to our
    concerns regarding the safety, quality, and performance of Magicshine’s
    lithium-ion battery packs sold by Geomangear between July 2009 and November
    2010. We have determined that these Magicshine battery packs do not meet
    Geomangear’s high expectations regarding product safety, quality, and
    performance. We have notified both the manufacturer of Magicshine lightsets
    and the United States Consumer Product Safety Commission that Geomangear
    intends to voluntarily recall all Magicshine battery packs sold by
    Geomangear.

    We are actively working with the Safety Commission, outside engineering
    consultants, and a new battery pack supplier to evaluate product recall
    options for our customers. Geomangear will provide recall information and
    instructions directly to our affected customers after our final corrective
    action plan has been approved by the Safety Commission.

    If you bought a Magicshine lightset from us between June 2009 and November
    2010, please discontinue using your lightset until we are able to provide
    you with an upgraded replacement battery pack. Despite our best efforts,
    this process will take some time, and we ask for your patience. You can
    rest assured that Geomangear has taken, and will continue to take,
    appropriate steps to protect the safety of our customers, and we will stand
    behind our products. We sincerely apologize for any inconvenience this may
    cause you and appreciate your continued loyalty and support during this
    unprecedented situation our company is facing.

    Thanks!!
    Geoman

Viewing 8 posts - 1 through 8 (of 8 total)

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