Not sure if it was or not, I bought it from a lbs at a dusk till dawn who has since stopped trading. Exposure were in my opinion very good in fixing it both because I couldn't prove any kind of purchase and the turnaround which was at short notice fro this years dun run.
They also went beyond the minimum they could have done just to get it working, I wouldn't want to say they did this and that in case it sets expectations they wouldn't want to repeat.
So my experience of their back up service is great.
Thank you, that's very helpful.
The relevance of pointing out how you deal with them, is your implied criticism by posting a question which is really a complaint.
I imagine its pretty difficult running a uk company competing against imports manufactured with lower costs. You've had two and a half years use from something that now needs a new battery, they'll do that at a reasonable IMO price or let you buy a new model at a discount. ??
Would you like the repair for free? At what point would you not expect it for free? And have you told them what you would like before coming on here?
I am not complaining, I am looking for opinion (on Exposure, rather than me). Whilst I've had the light nearly two and a half years, I've probably recharged it 120 or so times (based on my riding patterns). That's not a lot of life for a l-ion battery IMO.
I've no doubt how difficult it is to run a UK company, especially when in direct competition with Chinese suppliers and I actually had a fairly pleasant discussion with George who issued with me a returns form.
If the light isn't economically repairable, then it will potentially have cost me £135 for 300 hours of light. You can hardly find fault for wanting to find out more about others' experiences of Exposure and their customer service: for which I am grateful.