Just over 4 years ago we bought a very comfy, but very expensive mattress. It cost us £860 in a sale and was over £1,200 rrp.
We raised the issue with the manufacturer as the shop has now gone in to administration, and they are saying they will replace it with a new different alternative for £770! ( after they sent an independent engineer out who confirmed its knackered ) ie 2 concave shapes where we sleep.
Now I thought mattresses were supposed to last about 10 years, and certainly expensive ones should last even longer ( I have a cheap IKEa one that is 15 yrs + old and still going strong!)
I will write back saying I am disapointed with their offer etc etc, but can I do anything else?