I thought that too but every so often something goes wrong.
Sent my M4’s back to be serviced, 8 working days before an alps trip, leaving on a Tuesday evening. Thought *this is a bit risky but the guy on the phone said 2-3 days and everyone bangs on about how good Hope are so I’ll go for it*
Thursday I ring up to check they’re done as I’ve not been rung for payment etc “ah yes they’re here in front of me all done, has no-one rung? I’ll put you through to the payment people” get disconnected, ring back up and finally manage to give my money to someone, ask when I’ll receive them – “monday at the very latest”
Tuesday morning ring up to ask where they are “Ah yes here they are, they’re on my desk in front of me, but don’t worry I’ll send them out right now so you’ll have them by the weekend”
“yes but I leave on an alps trip in 5 hours”
They sent the brakes out to the chalet I was staying at but I had to borrow brakes off the LBS (very helpful Fetish Bike Company) for the first two days.
Not exactly happy about the experience.