It doesn't happen all the time but it's nice to be able to acknowledge it when it does. So, if there isn't one of these already what about having a thread where we can do this?
Anyway, my experience. I bought a clearance Specialized Enduro frame from Bike Scene in April this year and recently had a bike shop round out one of the alloy pivot bolts which had seized inside the frame. Not their fault as bolt was seized. I called Bike Scene and they said they would have a look at the bike and get it couriered back to them. I live in Glasgow and didn't really want to strip it down. They suggested taking it to my local specialized dealer, which is Dales in Glasgow. I was a bit worried about calling them given that I hadn't bought the frame from them, but it wasn't an issue. Long story short their mechanic Dougie fitted a new set of pivot bolts under warranty from Specialized and Bike Scene paid the labour costs. In to the mix Dales loaned me a carbon full suss test bike whilst mine was being fixed. The only thing that Dales got out of this was a small Labour charge.
I was gobsmacked at this, especially at Dales' willingness to help...and to give me a bike on loan! So, many thanks to Dales in Glasgow and Bike Scene in Guisborough for being so sorted.
Anyone else had great service which goes above and beyond?