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  • Excellent customer service…..
  • ajantom
    Full Member

    ……from an interweb merchant. Would’ve thunk it!

    But seriously, I’m always reading negative stuff about the large internet bike suppliers. I bought an isis BB tool from Wiggle (my LBS is Partridge cycles near Exeter, which explains why I didn’t go there!) Used it once yesterday and all the teeth broke off – metal made from cheese, and dodgy casting by the looks of it.

    Any way, I emailed Wiggle with a couple of photos, and first this morning received an email apologising, and offering to send me a much higher quality replacement free of charge. Cheers! 😀

    taka
    Free Member

    not until you recive your uber good one 😉

    ajantom
    Full Member

    That’s true! Chickens, eggs, etc.

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