Not sure how “confusion” can lead to a company sending the below to a custoemr who has an obviously faulty bike – a fact that the company acknowledge themselves, by admitting that their Engineers make mistakes. The response is basically “Yes, we messed up. Bad luck, eh. Still, you can sell the frme and get a few quid back”
Reads to me like Evil’s atitude still stinks, but Silverfish are able to get things sorted.
(Evil Bikes)
Jun 6, 14:22 MST
Damon,
I understand where you are coming from, but you must realize a few things here;
Your frame is not worthless. You are not alone with tire rub on the seat tube. Its a mountain bike. Scratches and scuffs are expected (yes I realize this is a little out of the norm). The market for used Followings is strong.
No one is trying to fob you off. Our job is to help you.
We are indeed a bike manufacturer. We do not want our bikes to have issues. Engineers are in fact human. They sometimes make mistakes.
I am doubtful I can make anything better than a crash replacement happen. I will ask around.