I know for a fact a fair few Wiggle guys read this.
I think you are very lucky to be getting anything, although whatever the situation regarding the non transferrable warranty being honoured by them the comms do sound a bit lacking.
In your situation I'd be playing nice though; you aren't owed anything by them.
Bike Forum
Epic Wiggle Warranty Return Customer Service Nightmare
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Posted 4 months ago #
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I think you are very lucky to be getting anything
I'm not getting anything, that's the point. I've had 4 months of not getting anything.Posted 4 months ago # -
Sorry, I have to agree with whats been said already.
If the warranty is with the original owner and it's not transferable then you're not entitled to anything by rights.
If Wiggle are still going to help you out then you're lucky with that.
Maybe communication could have been quicker, but ending in a quicker NO for you so I'd be grateful they're going to help you out however long it takes.Posted 4 months ago # -
cyclinggardener - Member
I don't see where you get that idea, they told me a month ago they were sending it back to me and i've still not got it. Up until then they said it was in Germany. Where was my choice?
You chose to send it to them when you knew you had no right to a replacement. Then, you chose to keep going through their process. This is all at your instigation.
Posted 4 months ago # -
Because I think your attitude stinks to be honest I've forwarded the link to this page to a friend who works at Wiggle in the same office as the warranty guys and managers. Hopefully it will help them decide how to deal with the issue.x
Posted 4 months ago # -
I want people to know about the problems I've had with Wiggle
are you hoping to rally us togther to stop using wiggle? EPIC LOL. this whole thing has been entirely your fault, deal with it.
Posted 4 months ago # -
Cheeky chancer in not getting a new bike shocker
not the original owner? not sure if the bike has been misused and damaged? still convinced you should get a brand new bike, after passing it off as your own? all i can say is, good luck! you're gonna need it.
Posted 4 months ago # -
Question is, if the original owner buys back the bike is he then the original owner again? Don't think warranties have anything about 2nd/3rd owner, just original...
Posted 4 months ago # -
Would the correft term be fraud by deception ?
Posted 4 months ago # -
what a great thread - kept me entrtained for the last 5 mins......
if i ever meet a guy out on the trail with a creaking corratec, i'll know to steer clear of the grumpy so and so.
Posted 4 months ago # -
Superb thread.
Posted 4 months ago # -
hmmmm what a bizarre thread - i can appreciate if you are not getting any where with them they should just send the bike back to you, but how on earth you think wiggle owe you something like a new frame etc when the warranty is not yours is beyond me.....
what i cant understand is why on earth didnt you contact the previous owner to just try it on your behalf first??
wiggle sussed you are not the first owner and dont owe you a thing....but all i can say is if they know this they should have just sent it back a long time ago...
Posted 4 months ago # -
Geniuinely shocked that Wiggle would even give the OP the time of day over this. And angry... the cost of any freebie he gets will simply be added to the prices we pay for kit. I sincerely hope they tell you to do one after reading this.
Posted 4 months ago # -
If CG (2nd owner) "sells" it back to the original purchaser I think that the original purchaser will become the 3rd owner. Once the bike is resold the warranty is no longer valid. For all Wiggle know the original purchaser may have sold the bike knowing it creaks after riding down a flight of stairs into a wall.
CG only has a claim against the person he bought it from not Wiggle. The fact that CG has then got a bit creative with Wiggle doesn't do him any favours. If he had a genuine complaint then he should have gone back to where he bought the bike from and probably be told "buyer beware" unless he could prove the fault existed when he bought it.
CG has tried to pull a fast one, been caught out and is now trashing Wiggle even though they have zero liability to him.
The vast majority of posters on here are on Wiggle's side on this one. The fact that their comms were slow probably has a lot to do with the fact that the contact details they hold are for the person who was entitled to the warranty back up ie the original purchaser.Posted 4 months ago # -
The only fault on the part of Wiggle was not to check out warranty entitlement before getting the OP to start mailing the rest of the bike and faffing around sending it off to the manufacturer.
Funny thing is that it sounds like eventually he would have received a new bike. Possibly not now after starting a thread blasting Wiggle.
Posted 4 months ago # -
^Matt24k - nail on the head.
Posted 4 months ago # -
and over on BikeRadar....
http://www.bikeradar.com/forums/viewtopic.php?f=40042&t=12831694
Posted 4 months ago # -
No one has come out of this with any credit so far tbh. I agree that Wiggle is unlikely to have any responsibility and if they sort something out for the guy then they will be the moral victors (in much the same way that companies like Oakley and Hope go out of their way to help people even if there is no legal obligation to do so).
Whatever way you look at it, Wiggle should have arrived at a conclusion by now.
Having this in the public domain isn't going to help though. Through my rose tinted (Oakley) goggles, it would be great to see Wiggle respond to this telling the OP exactly why he has no recourse, but then help him anyway...
Posted 4 months ago # -
I don't think the OP is ever going to be satisfied with any outcome.
If Wiggle send him a new bike - he'll moan it's taken too long.
If they tell him to get bent and send his bike back - it'll be because they are rubbish.
He will not accept any hint that he is in anyway in the wrong, and should be grateful of any crumb from Wiggle. I can't see that changing; despite the fact it has been pointed out that he is a chancer trying to get soemthing he is not entitled to. Like benefit fraud.
With someone that unreasonable, you might as well just tell them to stuff it at the outset - whatever you do will never be enough.
Posted 4 months ago # -
Sum's it all up very nicely I think ...
"So, you've paid them nothing, bought nothing from them, but still expect to be treated as a customer?"
Posted 4 months ago # -
I blame the OP for being an idiot. If your trying a warranty scam on second hand gear, at least try and be a bit clever about it.
Posted 4 months ago # -
Like knowing when to keep your gob shut?
Posted 4 months ago # -
I suspect the OP is not attempting to scam but simply has not understood the lack of any obligation from wiggle - and wiggle have not helped with bad coms.
My guess
however its getting a bit nasty this thread slagging the OP off rather.
Posted 4 months ago # -
He's protected by his rhino hide of self belief anyway.
I can't imagine he's crying into his keyboard, he'll be looking for another forum to vent this injustice.
Posted 4 months ago # -
Sounds like Wiggle could have been a lot better with their comms and processing but ultimately as it's second-hand you have no warranty claim so I hope they just send you it back in the same state you sent it to them.
Posted 4 months ago # -
Lack of understanding from the op for me. That and the worry of ending up with a duff frame and out of pocket.
Let's just hope all parties end happy
Posted 4 months ago # -
*ring ring*
"hello, this is wiggle"
"hi, I've a broken second hand item, is it covered by warranty?"
"no"
"oh well, bye"
"bye"
*click*
Posted 4 months ago # -
As same thread on Bike Radar was closed due to boredom I expect
...Frankly as with anything you buy in this country it is very simple.
You drop the product off with the person/company you bought it from and they deal with it. Your contract is with them, no one else.
What you have beyond what warranty he does or does not offer is your basic rights for a functional product that is fit for use. First you take it up with the seller, if that gets no where you take it up with the manufacturer.
Basically you should not have to deal with Wiggle at all here.
That they have tried to deal with it is very good of Wiggle, even if the communication may have been poor. To be fair any large company is like this when dealing with returns that they have to then take up with distributor and then manufacturer, passing from department to department.
Posted 4 months ago # -
My second hand Golf is creaking can I take it back to VW?
Posted 4 months ago # -
My second hand Golf is creaking can I take it back to VW?
If it's still in warranty then yes and car manufacturers warranty is transferable.
To be honest it should be the same with bicycles as long as the current owner has the original proof of purchase. Just because a bike has been sold on shouldn't remove the manufacturers responsibilities within the original warranty period but that's a whole different discussion.
In this case though the OP is living in cloud cuckoo land and should have adopted a head down approach until he had somehow blagged a replacement he was in no way entitled to.
Posted 4 months ago # -
Just to redress the balance, I dealt with Wiggle last week and they were great. I cocked up my order and only realised a few hours later, rang them and they couldn't have been more helpful. Order ammended and then excellent email communication regards delivery date and time (which was spot on by the way).
Also full of praise for RealCycles in Ireland. Ordered a bike that arrived with a dented frame, emailed them a few photos and they exchanged it no questions asked, they even arranged and paid for a courier to collect the damaged bike. Excellent customer service.
Posted 4 months ago # -
According to bikeradar you've got all these:-
Gary Fisher Big Sur
Raleigh M-Trax M7000i
Giant Cadex3
Viscount 600ax
Giant TCRso why not stop moaning and ride one of the others instead??
Posted 4 months ago #
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