He's just sent me a message:
I've been going through our recent feedback and noticed you have left us a negative or neutral score and i assume a low score on the star ratings.
Any feedback/low seller rating can have a detrimental effect on future sales and how we appear as a company on the web.
I hope that if we can offer a suitable remedy to the issue that you can consider a feedback revision.
If not please advise to what you feel would be a suitable remedy to the issue faced and I'd be happy to look into this for you.
I look forward to your reply,
To which I replied:
Well, I paid for my item, and it was apparently 'dispatched'
But it never arrived, so I asked why. You said you didn't have any in stock (I thought it was against eBay rules to advertise something you didn't have in stock..?) and offered me a refund
I didn't get a refund
I asked again and got no reply
I opened a case and got no reply
So you got negative feedback because you deserve it. And I hope it is detrimental to your business because your business is detrimental to my bank balance.
I've STILL not had my refund