I split a bike recently and put most of it on ebay, with all but one happy customer.
Unhappy customer immediately demanded that his bike was awaiting the brakes he’d won, and would I send them immediately (my terms state post within three days)
So I made sure they were posted signed for next day.
A few days later I get an email saying I am to refund him £30 as he’s taken them to his LBS and they said they need bleeding (I bled them before the sale)
I reply send them back no problems if you’re not happy, but you pay the postage. He replies that he doesn’t want to pay postage, he eventually sends them back.
I receive back, not an empty box or one full of rubbish, but the brakes which are still nicely bled, but without the mounts and bolts.
I send an email via ebay that I have the brakes but not the mounts. No reply for several days.
Yesterday I get an email from another email addy that says he sees the brakes were delivered and can he have his refund to a different paypal account.
I inform him I have not received the brake mounts, so no refund until they arrive.
So if when the mounts arrive should I tell him to file a paypal not as described and refund to the original paypal account.
I presume the alternative is I refund to his new paypal addy, and then he tries to chargeback via his original paypal account?