I bought an item for my son via ebay. The item never turned up so I contacted the seller to let them know. Got a reply telling me it was posted on the 25th January. I waited a couple of weeks but still no item arrived.
So, I contacted the seller to ask him how we best resolve this as I've never encountered this in the last 7 years I've been using ebay. I got no reply so I opened a case with ebay using their resolution centre option.
I now have a message from them. The seller has provided shipping information.
I now have to respond if I am satisfied with the sellers action. I can either say yes and close the case or escelate it to ebay.
I thought that if the seller has proof of posting (which I don't know if he has? I assume he just gets an automated email asking 'when did you post said item?') then they can use this to claim from the Royal Mail?
The problem seems to be that the Royal Mail have lost it. But shouldn't the seller refund me and then claim against the Royal Mail?
Has anyone had to go through this? How did you resolve it?