On a recent bike trip to the Alps, on the way home my Evoc bike bag was damaged - wheels broken, housing cracked.
I got confirmation from the Easyjet representative at Liverpool airport of the damage, and all signed off.
After much emailing and phone calling to, frankly, useless and de-motivated staff at the company handling the claim, I have finally received a replacement bag in the post - but it's not an Evoc bag - it's just a cheap, softshell bike bag, like you get from CRC....
What do you think my next step is?
Do I have any say in what type of replacement they provide?
I'll ring them tomorrow but I'd be interested in hearing your thoughts before the call.