Viewing 12 posts - 1 through 12 (of 12 total)
  • DX customer service issues
  • fozzyuk
    Full Member

    Got my bastid through but dead out of the box.

    Raised a ticket with DX on Saturday, no response so far…

    Anyone had any issues with their lights or done a return ?

    Kahurangi
    Full Member

    I raised a 'ticket' or issue on the 8th, replied on the 14th, so almost a week. Don't panic.

    fozzyuk
    Full Member

    Cool anyone had to a return ? All ok ?

    Third thing I've ordered but first needing a return

    fozzyuk
    Full Member

    Just me then, all those Dx lights, a 5 week wait and I get the bust one….

    fozzyuk
    Full Member

    you must be kidding I'm the only one……..

    woody2000
    Full Member

    I returned a P7 torch, they were very helpful. Order a replacement now, and ask for a refund on your original order. That's what I did, no problem.

    Dancake
    Free Member

    My DX light was about half as bright as it should have been so you arnt the only one. I did the wrong thing and butchered it with a new 1 mode driver (on/off) rather than send it back…

    its great now 🙂

    spangelsaregreat
    Free Member

    Hi,

    Mine was dead out of the box too. Took about two weeks to get replaced all in.

    Regards

    Kahurangi
    Full Member

    Dan – what sku did you have that fouled up? Easy enough bypassing the driver/bodging it to push it to a 1 mode?

    bikewhisperer
    Free Member

    I got a bust MTE one from fleabay. The problem was the switch. Have you tried shorting it with with the back off with a screwdriver? I had to make a couple of pins to unscrew the switch mount and resolder it. Decided it was much easier than waiting for a return.

    fozzyuk
    Full Member

    In the post back this morning, rather a long response but least they came back.

    Can't fault the lights for the money though, just unluck I guess.

    Dancake
    Free Member

    Dan – what sku did you have that fouled up? Easy enough bypassing the driver/bodging it to push it to a 1 mode?

    this was the light

    and this was the DRIVER i bodged it with…

    looks terrible, but works fine

    Added a cheapo on off switch for turn off and onness

Viewing 12 posts - 1 through 12 (of 12 total)

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