The forks developed a knocking sound after a couple of rides, I tried to contact DVO directly for any advice on the matter, as would rather have cracked them open and sorted any issues than send back, be without a fork for a couple of weeks etc…
after a few attempts at contact, and no response whatsoever, went back to the dealer, they had a similar experience, and refunded me, and I bought 36’s
I’ve since found out that it was likely a known issue that was easy to resolve and I probably could have done it myself in about 10mins.
So, not an out and out rant about how awful they are, but if a company won’t respond to questions at all then I don’t hold out much hope for help from them in the future.
Fox on the other hand have MOJO with a uk phone number, and I’ve spoken to them with a fork in bits in front of me before, and had a knowledgeable person on the end of the phone help me out there and then…..
I posted about this before, and a guy from the importers (silverfish!?) responded saying that I should have contacted them directly, and they were sorry to hear I had problems, but it was too late as by that point the dealer had sorted me out with a good offer on 36’s