I had a very poor experience with LV when a third party reversed into me side on.
Used their authorised repairers the job was so poor with an orange peel finish and overspray in all door shuts had to get the work re done by my choice of garage, this would have cost me £250 to use my choice of bodyshop initially which is why I used theirs.
The whole customer service experience was not up to standard and only improved once I got the CEO’s email. I’m back with Aviva now but not had to claim fingers crossed.
If you have any other Aviva policy’s they do good discounts