I bitched and moaned on Twitter and Facebook and got the following response in early March 2015:
“Sorry for the lack of communication and information coming out from duffbag, it has been a very difficult time for us to say the least. The business partnership had some serious issues that have now been resolved over the last few days, I have now taken sole charge of the business and have invested new funds so we can get back on track. I am aware of the Singletrack thread but have been unable to comment with anything concrete until the business partnership issues were resolved and we know what direction we are going in, I will be issuing some comments to try and address the obvious damage that has been done to our brand.
If you still want your bag I can now say that we are in full production again and will be fulfilling orders during March. This whole thing dragged on much longer than I anticipated, for that I apologise and admit with hindsight that we could have handled it better. I have seen your comment on Facebook and will delete it for now whilst I update the page with new information.”
Then got a couple of emails about 1 month later, then the bag ARRIVED a few weeks after that! – all in all just shy of a 4 month wait. I was also using the paypal cut off as my endpoint.
It is a good bag, but sadly not much use now as it is bone dry where I go riding. So by the sounds of it I got lucky, but despite the quality and value I won’t be going there again as its not a customer service model that I enjoyed!