I had a parcel delivery from DPD today. They give you 1 hour time slots, which is nice - the sort of thing which can't be too difficult to do given a normal delivery schedule. So I waited in. When I'd got off the phone with PC support bloke it was the end of the slot. No parcel. So I check my e-mails - one from DPD saying they'd failed to deliver. Now from where I'm sitting, not only can I hear the door, I can also hear the vans turn up - I took in a UPS delivery for a neighbour. Also no card through the door. He's been to the wrong house. So I phone them up - lots of automated systems, but eventually I get through to a real person by calling their sales line. She sent a message to the driver about having gone to the wrong address.
So here's the punchline - read the first sentence again. Only half an hour after the end of the nominal time slot, and 10 minutes after getting off the phone to DPD. Driver had mistakenly picked up the wrong parcel first time around (hence wrong address).
A rant? You wanted a rant?
Why oh why can't DPD be useless as all the other parcel delivery companies? Why do they have to be efficient?
In the light of everybody complaining about delivery companies I thought it worth sharing a positive experience. It's not about when things go right, but how they deal with little mistakes. I came so close to starting a real complaint thread before I got the delivery...
