The smell of embrocation used to knock you out when you walked into a race strip, but that was a long time ago. One of the old myths of cycling, but all it does is create an illusion of warming by acting as an irritant and encouraging blood flow to the surface of your skin. There was no evidence that it improved performance, so most people just do a proper warm up these days.
Don't get gifts from Evans...
should have asked the hipster for Belgian knee warmers instead.
oh and online at least, it seems that evans sell 5 or six different embrocaton creams.
Gary has gone quiet,may he got went for a wee straight after rubbing in his embrocation.
Have you even read this thread?Yes. I agree it could be taken in one of several ways:
1) the OP's genuine and he's now sufficiently pissed off with Evans to not buy more gear from them ever (he can't control his relatives' shirt buying quite so easily but it'll presumably be him that buys the next bike/fork/... and his wife seems quite cross too)
2) the OP's a small-time crook who's tried to launder a single item of nicked clothing and this has made him so mad he's spilled his entire cover story on the net. Not clear why though.
3) He's a bit pissed-off now but that'll pass and he'll go back to price-only shopping (not sure that truly means Evans though - achtung Deutschland and hello Dave Hinde !?)
You have no comprehension, clearly, of quite how easily large companies can lose large money by allowing a few 'pretty much zero-cost' items to slip through, genuine or not. Policies are in place to be adhered to, not just ignored.and ,presumably, managers are employed to exercise discretion ? (not sure what the large money loss would be if they allowed a "genuine" exchange to be made - even a "not", for that matter - he's already got the "stolen" goods, all they'll do is swap for other stolen goods, still without a receipt to exchange for cash)
Get your head out the sandmmmmffff
M & S always had a good name for changing stuff in the weeks after Christmas. I don't suppose they lost by it. Though I expect things have changed since those days.
In response to Scaredypants post, I can report that:
i) I am genuine, and not a crook. Self reported of course so accept some may not believe that.
2) I will not go back to buying from Evans - I am influencing them the only way I can by withdrawing my business (which was regular) and letting the world know (I have also told Evans directly). That way I hope to influence their policy to help others and eventually help Evans themselves. As a consumer that is the power I have.
3) With regard to the supposed cost of the exchange and the genuine reason for the policy, I want to make a like for like swap of one item for an another identical in all ways except size. They are priced identically, and more than likely the cost to Evans is also identical. The "cost" is therefore admin to change their stock record - up one on one size and down one on the other. We have already spent 40 minutes in the store with several staff and then the manager, who is now making further enquiries to finally allow the exchange to happen. Agreeing to it day one would have cost them considerably less, plus they would have my constant ongoing business (as they are my LBS). As the cliche goes, it is far cheaper to keep a loyal customer than to win a new one.
Back to the original point - in my opinion Evans exchange policy is not customer friendly and my experience of other stores is much better. I will therefore suggest to people I know that they do not buy gifts for me from there - that way I avoid the awkward situation of having to ask everyone for a receipt "just in case" which makes the whole gift giving process not the joy it should be.
Right - as they say on Dragon's Den, I'm out. Readers can decide for themselves whether this exchange of views should change their shopping habits or not.
Fopster, I have not received anything from you but still would like to sort this out if you get in contact?
Just to redress the balance. There is a guy who works at Evans Chill Factore (Trafford) who would have exchanged or refunded the op instantly with good grace, knows quite a bit about bikes, rides them lots and lots, has customer service skills which are put to use constantly which results in daily feedback through the Evans website which is outstanding, has already had a huge pay rise after only 6 months of working there and is probably about to be promoted again unless he moves to another job before it happens.
Their not all bad
I really like Evans. As previously said the Reading store is very good.
OP, I think they deal with customers the way they get treated.
Be nice, they're nice.
Be not nice, they're not nice.
Go back there with a smile. It's quite amazing how being pleasant works.
Duner - thanks for the offer but the store manager/staff were already helping. I went back today with the bank statement and an approval code after the manager tracked the store receipt from the original purchase by my brother. Of course in the days since this started they had sold out of the colour I had and so I had to take an alternative.
At all times the staff did their best. The chain is acting within the law. Of course people will try to steal stuff and "return" it. Same applies to all stores.
Bottom line - if you are an honest customer in an honest situation some stores are better to deal with than others. In my view (reading this lot plenty disagree) Evans do not treat customers well enough.
Happy new year to all contributors to the thread and to the Evans staff - who were not the problem.
Monksie, are you willing to put this guys name on here so we know who to deal with at Evans Chill Factor ?
It used to be my LBS but some of the staff really are not brilliant.
Edit, it's not you personally is it ?
I'm saying nothin'
I'm a retail manager and have been for many years.
Your receipt is proof of purchase.
If a receipt is unavailable you can bring in a bank statement. The bank statement will say the date it was sold and the transaction can be easily traced. Every store can do this as different items have different tax codes and they must keep records of the items sold. In most businesses this takes seconds.
If you are exchanging items point out that you are not having a refund and taking money from them. There is absolutely NO INVENTORY LOSS as scaredypants said was the reason for this, so any manager using his common sense would use his discretion and exchange for you.
Proof of purchase can be:
Product is company branded (this is harder to prove but trading standards will usually take the side of the consumer)
If all else fails call head office as its very possible you spoke to either a manager who isn't confident in his own judgement or just plain unhelpful.
Duner - thanks for the offer but the store manager/staff were already helping.Hardly as you didn't get an exchange.
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