Short version - If people are going to buy you bike related gifts for birthdays or Christmas, I suggest you tell them not to go to Evans.
And here is the longer version for those with time on their hands...
So - it's the Christmas season and not surprisingly my nearest and dearest got me a selection of cycling related gifts. How very lovely of them.
My 89 year old mother foreswore the usual ill fitting lumpy jumper and got me a very nice Endura jersey. What a nice surprise and a genuinely welcome gift. Turns out she got my brother to help. Only issue - it is a bit big so I need to swap for the next size down. My mum seems to think I always need a large "so the sleeves will be long enough" and my racing snake physique seems of no consequence in these decisions...
My beloved wife was going to the shops anyway so took the aforementioned jersey (brand new with tags) to our local branch of Evans to exchange for a medium. She didn't have the receipt but we had already swapped a couple of items at other stores in similar circumstances with no issues so anticipated a seasonal smile and a fast turn-around. However, she was told that without "proof of purchase" they would not do an exchange. She was a bit miffed but understood, and so came home again to call my brother.
He could not find the receipt - the inference was that my aged mum had it and lost it (frankly if I am half as on the ball at that age as she is I think I will be doing well, but safe to say things do get forgotten occasionally). However, he sent us a print out from his bank account showing the payment to Evans just before Christmas as proof of purchase.
Today my increasingly irate but still beloved other half returned to Evans armed with proof of purchase (again she was going anyway - it's not that I'm infirm or stuck to the couch or anything, although I think Indiana Jones may be on this afternoon...). The manager was very polite and apologetic, but STILL they would not exchange it. Their policy is only to accept the original receipt a proof of purchase, as "that statement could be for any other item bought from Evans that happens to exactly the same price and not necessarily for that jersey". He is trying to get a copy of the receipt from the other store (no issue with the staff - they are doing their best within the Evans rules) but after half an hour in the store Mrs Fopster had to leave as her parking was running out.
So - two visits, 40 mins in the store and still a jersey that doesn't fit. Legally I am sure they are within their rights, but at this time of year with so many people receiving gifts it seems the most consumer unfriendly way to treat paying customers. If they get a copy of the receipt we can drive the 10 mile round trip for a third visit to finally swap it, but it seems to me there is a better solution.
If people are going to buy you bike related gifts, tell them not to go to Evans.
As a final sign off, my current bike was from them. My next one will not be - regardless of what it is. A loyal customer lost over a not very expensive jersey. Smart business...