An email exchange with singletrack after I commented on a tuesday treats that the prizes were getting "lamer"
I've deleted your comment on our Tuesday treats giveaway story because it's frankly rude.
The prizes are offered up for free by bike shops. There's a very real cost behind all the prizes and although this week's prize may not be to your taste I don't think that gives you the right to post your rather insulting comment on the story. Tuesday treats happens every week and entry is exclusively for subscribers like yourself. Entry is optional and I expect that you would be hard pressed to find any other magazine in the world that works as hard to provide free prizes every week to its subscribers. If you don't like this weeks prize then I'm sure there will be one along in the next few weeks that you do like. Either way, no need for your comment, so it's been removed.
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to singletrack employee
Firstly, there was nothing to take offence about in my post, it was clearly my own opinion and more importantly valid. I admit I could have used the term cheaper, poorer or less desirable but I felt the term "lamer" far more succinct in expressing my views of a prize that you value at a laughable £260 (far better accredited courses are available cheaper) and be lets be honest the quality of the prizes has markedly declined over time. Do you disagree?
Secondly, as you have stated I am a subscriber. I subscribed (at considerable expense, being the most expensive mtb magazine available) to a mountain bike magazine, not a sustainable transport magazine, not a cyclocross magazine, not a government initiative magazine or a lefty quinoa munching knit your own sandles magazine so please do inform me what place this article has on a "mountain bike magazine" website?
Thirdly, you state "The prizes are offered up for free by bike shops", so this has nothing to do with the massive advert attached to the tuesday treats article? Not a tax dodge for advertising, you'd definitely be writing that article, because everyone is so interested in what bobs bikes has just cobbled together for its last punter... please!
Our records show that your sub was bought for you as a gift.
I'd like to refund you the remainder of your subscription.
If you have a Paypal account we will happily deposit the remaining value of your sub in there. Otherwise I'm going to assume you will be fine with a cheque posted to your home address.
If you can let me know which option you prefer I'll get that sorted asap. If I don't hear from you I'll assume a cheque is fine and I'll get that in the post to you tomorrow.
We've suspended your account.
So if you don't like customer complaints, get rid of your customers -the new singletrack marketing initiative.