Mail to contact@focal.events (no .co.uk or .com or anything – some mail accounts add it automatically – but that’s not our fault) and we’ll have it sorted before the weekend is out. If you forward on your confirmation email from Resultsbase, it’ll be even quicker.
If you can find anyone with a genuine grumble about how the refunds work (full refund less £5 processing for a sold out event…..), I’ll give you a big beardy snog on the start line (two if you fail to find anyone). Cc me in on the email in my profile if you’re really fretting.
EDIT – You won’t be there will you, so I’ll defer the snog