After getting a pathetically built wheel which needed rebuilding in about a week, I sent the wheel back, at their recommendation. They returned it, marginally better but still needs fairly regular truing. 2 months, 10-15 phonecalls, 10-15 emails later and I've only got half the postage returned!
Among the cretinous lies:
"We only refund a maximum of £10 because that's whatit would have cost us to post"
"postage T&Cs have changed , we updated our website but haven't updated the T&Cs"
They even said
"I'm printing the refund now" (6 weeks ago, not received)
Whatever you want, however cheap they might be, don't.